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How do I make a complaint?

WeWantAnyCar is committed to providing a quality service to our customers. However, if you are unhappy with any aspect of the service provided, we would like you to tell us about it.

If you have a complaint, please email us at complaints@wewantanycar.info. Your complaint must be made in writing, either by letter or email and must specify the basis of your complaint against us.

Every written complaint, email or letter, is acknowledged within 48 business hours.

Investigations into written complaints are held within 5 working days and carried out by relevant senior managers. Complaints are dealt with promptly, fairly, and effectively.

All written complaints are responded to in writing, email or letter, by a member of the WeWantAnyCar management team. Upon investigation we will respond and send you a detailed written reply to your complaint, including suggestions, if any, for resolving the matter.

At this stage, if you are still not satisfied you should contact us again and we will look at reviewing the decision. We will write to you within 7 days of receiving your request for a review, confirming our final position, and explaining our reasons.

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