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We Want Any Car Ltd

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THE SITE

Introduction

This privacy policy ("Policy") applies to the use of this website and any other associated website owned or operated by WeWantAnyCar.com Limited or any of its subsidiary companies (together being the "Site"). If you do not accept this privacy policy, you should not use this Site.

We have updated our Policy. This Policy has been designed to provide greater transparency and has been set out so that it is easier to read and understand. We will continue to treat your personal information with care and respect.

1. Who we are:

WeWantAnyCar Ltd is the data controller in respect of any personal information to which this privacy policy applies. "We/us/our" means where the context so required WeWantAnyCar Limited (company number 09413775).

You can contact us at:

WeWantAnyCar Limited

Central House Leeds Road

Rothwell

Leeds

United Kingdom

LS26 0JE

WeWantAnyCar Ltd is part of the Cox Automotive UK group of companies. The Cox Automotive UK Group consists of the companies listed below. References in this privacy policy to the ‘Cox Automotive Group’ should be taken to include all of these companies:

  • Cox Automotive UK Ltd
  • Cox Automotive Retail Solutions Ltd
  • Manheim UK Ltd
  • Nextgear Capital Ltd
  • Motors.co.uk Ltd
  • Dealer Auction Ltd
  • Movex Logistics Ltd
  • Kingfisher Systems Ltd
  • RMS Automotive
  • Modix UK Ltd
  • Money4yourMotors Ltd

If you wish to contact our Head of Privacy & Data Protection, you can do so by emailing dataprotection@manheim.co.uk.

2. What we do with your personal information

WeWantAnyCar collect personal information from you (such as name, address, telephone number, email address etc.) when valuation or enquiry forms are completed by you. Please do not submit your personal information to us if you do not wish us to collect it. Further information on the collection and use of data is set out below.

WeWantAnyCar Ltd collects and uses personal data relating to you for the following purposes and on the following grounds:

2.1 The personal information we collect from you includes:

(a) personal information obtained from you via the Site;

(b) personal information you provide about yourself in order to sell a vehicle;

(c) personal information you send to us in personal correspondence such as emails, letters or over the telephone; and

(d) personal information we receive from other users or third parties about you and/or your activities.

The type of personal information we collect could include your name and address, vehicle registration mark, telephone and fax numbers, e-mail addresses and financial and credit card information.

2.2 The personal information you provide to us will be used for the purposes of administration, processing the purchase of a vehicle.

2.3 Please note that there may be times when we use third parties to store and process your information on our behalf. On any such occasions, we will require any such third parties to strictly comply with our instructions and to not use your personal information for their own business purposes, unless you have explicitly consented to the use of your personal information on this way.

2.4 We may store, process and/or transfer personal information to countries outside of the EEA, especially to servers in the US. If you do not agree to this procedure you should not use our products or services. Your personal information, on some occasions, is transferred outside the EEA to a carefully selected third party, for our data management and business purposes, in particular, for certain outsourced data processing undertaken by organisations on our behalf. By using our products and/or services you consent to our transferring your personal information to countries outside the EEA, if necessary, for our legitimate business purposes as outlined above. We will take reasonable steps to ensure your personal information is adequately protected.

The data protection standards required by US law are not equivalent to EEA standards. To comply with the adequacy requirements of the European Data Protection Directive 95/46/EC, any above mentioned third party will be a participant in the Safe Harbor program developed by the U.S. Department of Commerce and the European Union or have entered into an agreement with us that includes the EC model clauses approved by the European Commission.

2.5 We automatically track certain personal information based upon your behaviour on the Site using cookies and other devices. We use this personal information to do internal research on our users’ demographics, interests, and behaviour to better understand our users. This personal information may include the address of the webpage that you just came from (whether this is on the Site or not), which webpage/website you next go to (whether this is on the Site or not), what browser you are using, and your IP address.

2.6 We use data collection devices such as "cookies" on certain pages of the Site. "Cookies" are small text files placed on your hard drive that assist us in providing customised services. You may decline our cookies if your browser permits, although in this case you may not be able to use certain features on the Site.

2.7 Please note that we will not hold your personal information for any longer than is reasonably necessary or required by law.

3. Disclosures and Transfers

We will not share your personal information with any third-party company.

4. Your rights in relation to your personal information

You have the following rights in relation to the personal information WeWantAnyCar Ltd processes relating to you. Where you exercise these rights, WeWantAnyCar Ltd will provide information to you as to what action has been taken, if any, within 30 calendar days of receipt of your request. Where no action has been taken, WeWantAnyCar Ltd will explain our reasons why.

Taking into account the complexity and number of requests, it may take WeWantAnyCar Ltd up to 90 calendar days to respond to your request. Where WeWantAnyCar Ltd intend to extend the deadline for responding, you will be informed within 30 calendar days of receipt of your request.

4.1 Right of Access

You have the right to request access to the personal information that WeWantAnyCar Ltd hold about you.

4.2 Rights in relation to inaccurate personal information

Where personal information that WeWantAnyCar Ltd holds about you is inaccurate, you have the right to request that those inaccuracies are rectified. Considering the purposes for which the personal information is processed, you also have the right to have incomplete personal information about you completed.

4.3 Right to erasure

In certain limited circumstances, you have the right to request that WeWantAnyCar Ltd erase personal information relating to you that WeWantAnyCar Ltd hold. This right only applies if any one of the following circumstances applies:

  • Where WeWantAnyCar Ltd no longer require the personal information for the purpose(s) for which it was obtained or otherwise used.
  • Where the processing is based on your consent, that consent has been withdrawn and there is no other legal ground for processing.
  • Where you have exercised your right to object to the processing and there is no overriding legitimate grounds for the processing.
  • Where you have exercised your right to object to the use of your personal information for direct marketing purposes.
  • Where the personal information has been unlawfully processed.
  • Where WeWantAnyCar Ltd are required to erase the personal information in order to comply with a legal obligation.

The right does not apply where the processing of your personal information is necessary:

  • For compliance with a legal obligation requiring WeWantAnyCar Ltd to process your personal information or where the processing is necessary for the performance of a task carried out in the public interest
  • For the establishment, exercise or defence of legal claims.

4.4 Right to restriction of processing

You have the right to request that WeWantAnyCar Ltd restrict the processing of your personal information in the following circumstances:

  • Where you have contested the accuracy of the personal information. In this case the processing of the personal information will be restricted for a period which enables WeWantAnyCar Ltd to verify the accuracy of the personal information in question.
  • Where the processing of the personal information is unlawful and you have objected to the information being erased and have instead requested the restriction of its use.
  • Where WeWantAnyCar Ltd no longer needs the personal information for the purposes set out in part 2 above but you require them for establishing, exercising or defending legal claims.
  • Where you have objected to the processing of your personal information as set out in section 3.6.1 below. In this case, processing of your personal information will be restricted pending verification of whether our legitimate grounds for continuing to process your personal information override your grounds for objecting.

Where processing of your personal information is restricted for any of the reasons above WeWantAnyCar Ltd will not process it, with the exception of storage, unless:

  • You have provided your consent,
  • For the establishment, exercise or defence of legal claims,
  • For the protection of the rights of another natural or legal person, or
  • For reasons of important public interest.

Where WeWantAnyCar Ltd have agreed to restrict the processing of your personal information, we will write to you to inform you that we will be lifting that restriction prior to doing so.

4.5 Right to data portability

This right only applies in the following circumstances:

  • Where the personal information in question consists of information you have provided to WeWantAnyCar Ltd,
  • Where the grounds for processing the personal information stated in section 2 above are consent, explicit consent or for the performance of a contract or to take steps at your request prior to entering into a contract, and
  • The processing of the personal information is carried via automated means.

Where this right applies, you have the right to receive your personal information in a structured, commonly used and machine-readable format. You also have the right to transmit that information to another data controller or, where possible, directly from WeWantAnyCar Ltd to another controller.

4.6 Right to object to processing

You have the following rights in relation to objecting to the processing of your personal information by WeWantAnyCar Ltd:

  • You have the right to object at any time, on grounds relating to your particular situation, to the processing, and
  • The right to object specifically to the processing of your personal information for direct marketing purposes.

4.6.1 Right to object to processing

You have the right to object to the processing of your personal information at any time, on grounds relating to your particular situation. This only applies where the grounds for processing are:

  • The processing is necessary for the purposes of legitimate interests pursued by the data controller or by a third party, or
  • Processing is necessary for the performance of a task carried out in the public interest

4.6.2 Right to object to processing for the purposes of direct marketing

You have the right to object specifically to the processing of your personal information for the purposes of direct marketing. If you object to the processing of your personal information in this way, then WeWantAnyCar Ltd will no longer process it for that purpose.

4.7 Rights in relation to automated decision making & profiling

You have the right not to be subjected to a decision based solely on automated processing, including profiling, which would legally affect you or significantly affect you. However, this right will not apply if the decision:

  • Is necessary for the entering into, or performance of, a contract between you and WeWantAnyCar Ltd
  • Is authorised by or under any law to which is subject, or
  • Is based on your explicit consent.

4.8 Right to complain to the Information Commissioner’s Office

Where you believe that WeWantAnyCar Ltd has failed to properly comply with its obligations in respect of your personal information, including your rights as set out in section 3.1-3.7 above, you can complain to the Information Commissioner.

You can find the Information Commissioner’s Office’s address:

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

You can find more information about their role and how to submit a complaint on their website: www.ico.org.uk.

5. Cookies

The law on cookies changed in May 2011. Under the revised regulations, the requirement is not just to provide clear information about the cookies but also to obtain consent from users or subscribers to store a cookie on their device. It has been designed to protect online privacy by making consumers aware of how personal information about them is collected by websites and enabling them to choose whether or not they want it to happen. Please read on for more information.

5.1 What is a cookie?

A cookie is a small piece of data that is sent from our web server to your browser, which is saved on the hard drive of your computer, smartphone or other device ("your device").

A cookie cannot:

  • Read data off your hard disk or read cookie files created by other sites;
  • Damage your system;
  • Run programmes on your computer; or
  • Deliver viruses

You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time. If you do choose not to accept cookies, some features of the Site may not work as intended (e.g. services accessed while logged in, customised areas of the Site). We do not use cookies to identify you personally, except when you opt to use the "Remember me" facility when logging in.

There are two broad classes of cookie: session and permanent.

Session cookies

These are used to keep track of information needed by a user and their browser on their journey through a website. Session cookies have a short lifetime and expire within a few minutes of the user leaving the site. Occasionally we will use 30 Day cookies which are similar to Session cookies but last a bit longer. They remember basic date to help improve the service you receive from us (for example, remembering vehicles that you have viewed in the last 30 days).

Permanent Cookies

These are stored on your computer and are not deleted when the browser is closed. This is so they can retain your preferences for a particular website, allowing those preferences to be used in future browsing sessions.

Permanent cookies can be used to analyse users' surfing behaviour within the Site, so that we can improve our services and allows us to prioritise our enhancements to the Site.

5.2 We use cookies to:

  • Remember that you have used the Site before; this means we can identify the number of unique visitors we receive to different parts of the Site. This allows us to make sure we have enough capacity for the number of users that we get and make sure that the Site runs fast enough;
  • To keep you logged in for the duration of your visit, which enables you to complete certain actions on the Site, for example, move from one page to another within the Site.
  • Store your preferences or your user name and password so that you do not need to input these every time you visit the Site;
  • Customise elements of the layout and/or content of the pages of the Site for you;
  • Collect statistical information about how you use the Site so that we can improve the Site;
  • Gather information about the pages on the Site that you visit, and also other information about other websites that you visit, so as to place you in a "market segment"; and
  • Enable basic web traffic analysis using Google Analytics.

We also use some cookies from trusted third-party sources to enable us to provide you with certain features on the Site, for example our live chat facility which uses cookies to enable the chat software to work.

When you access the Site, you will receive a message advising you that if you continue to use the Site, you are consenting to cookies being placed on your device in order to maximise your experience on the Site and allow us to make improvements.

Removing some of our cookies may seriously disrupt your use of the Site. You can always come back to this Privacy Policy at any time to find out how to change your preferences. You will find a link to this policy at the bottom of all of our web pages.

Information is collected by reference to the IP address that you are using and includes information about the county and city you are in, together with the name of your internet service provider. The information is sometimes used to place interest-based advertisements on the Site which it is believed will be relevant to your market segment. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.com/uk.

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Visiting www.allaboutcookies.org will provide information on settings within your browser as well as other useful information on cookies. Please note however, that by blocking or deleting cookies used on the Site you may not be able to take full advantage of the Site if you do so.

5.3 How do I disable cookies?

You can change your browser settings to refuse cookies or alert you when a cookie is being sent at any time.

Further guidance on how to control and delete cookies can be found at http://www.allaboutcookies.org. Please note that removing some of our cookies may seriously disrupt your use of the Site and some features may not work as intended.

We do use some cookies from trusted third-party sources to enable us to provide you with certain features on the Site and have included any relevant third parties on our cookie list so that you can control the cookies they place more easily:

Name Purpose Type and Duration
ASP.NET_SessionId When a user first opens their Web browser and then goes to a Web site that implements ASP.NET session state, a cookie is sent to the browser with the name "ASP.NET_SessionId" and a 20-character value. When the user browses within the same DNS domain, the Web browser continues to send this cookie to the domain for which it was sourced. Expires at end of browser session
WRUID ClickTale will store the visitor's id in this cookie. A value of 0 means 'don't record' and any other value is an identification of the visitor. Lack of this cookie means that the visitor has not yet been classified by ClickTale() or that they are using an unsupported browser. Persistent and 1 Year
__CT_Data This cookie is used to count the number of pageviews or visits of the anonymous visitor for the purpose of enabling the ClickTale software to track the number of pageviews or visits a visitor made on the client’s website. Persistent and 1 Year
__unam This cookie is used by ShareThis Service to track the clicks and other streaming activities of users. Persistent and 1 Year
__utma Used to distinguish users and sessions. The cookie is updated every time data is sent to Google Analytics. Persistent and 2 years from set/update
__utmb Used by Google Analytics to determine new sessions/visits. Persistent and 30 mins from set/update
__utmc Set by Google Analytics for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit. Expires at end of browser session
__utmz Used by Google Analytics to store visitor-level custom variable data. Persistent and 2 years from set/update
_pk_id Generated by Piwik which is used to process the days it took for goal conversion. It contains a timestamp of the cookie creation date in UTC. Persistent and 2 years after the latest page view
_pk_ref Used by Piwik to store visit counter. Persistent and 6 months from the date of creation
_pk_ses Used by Piwik to store the referrer URL, which is truncated at 1024 bytes. It also contains the time the referrer URL was set. Persistent and 30 minutes after the latest page view
id DoubleClick.net uses cookies to improve advertising. Persistent and 2 years after the latest page view
ANON MSN.com uses this cookie to help identify which ads a user may like Persistent and 6 months
NAP MSN.com stores encrypted user data Persistent and 2 years
APISID, SID, SSID, HSID These cookies are used by Google to store preferences relating to the use of Google maps, these are necessary for the functionality of the site. Persistent and 2 years
km_ai, km_lv, km_ni, km_uq, km_vs, kvcd These cookies are used by New Relic to collect information about how visitors use our site. Persistent
c2lk The Super Tag uses cookies to track when users visit the site on the webpages where the tracking script is placed. These are the cookies that are set by the Super Tag as a 3rd Party Cookie from teroti.com Persistent and 30 days
wwac This cookie is used to determine if the user is visiting our site again and load the car details entered on a previous valuation Persistent and 1 year from sert/update

5.4 What about Hyperlinks?

The Site may sometimes contain hyperlinks to websites owned and operated by third parties. These third-party websites have their own privacy policies, including cookies and we urge you to review them. They will govern the use of any personal information you submit, or which is collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third-party websites and your use of such third-party websites is at your own risk.

5.5 What about Flash Cookies?

Flash Cookie is a type of cookie which is collected via Adobe Flash Player and is a piece of software which you probably have on your device to watch videos or podcasts online. We may use Adobe Flash Player to display video or image content. It may not be possible to block or restrict or block Flash Cookies using your browser settings, however, information on how to control flash play privacy and security settings is available from the Adobe website at: http://www.adobe.com/products/flashplayer/security

5.6 Who do I contact about Cookies?

If you have any questions about our use of Cookies, please contact us at support@wewantanycar.info.

6. Telephone Calls

Please note that all our calls are recorded for training and monitoring purposes.

May 2018